Care and Warranty Guide

Product Care

All GUIDA products are built to last — but like anything well made, they’ll age best with a little care.

Raw Aluminium

Our raw aluminium is intentionally left uncoated. Light surface marks, tonal variation, and small scratches are part of its natural character and will be present and evolve over time.

To care for raw aluminium:

• Wipe with a microfibre cloth using water or mild detergent.
• Always dry thoroughly to avoid streaks or water spots.
• Avoid abrasive cleaners, scouring pads, or harsh chemicals — these can scratch or stain the surface.
• Refrain from sliding heavy or sharp objects across surfaces.
  
  

Powder-Coated Aluminium

Powder coating offers durable protection, but surface care is still important.

To care for powder-coated aluminium:

• Dust regularly with a soft, dry cloth.
• For marks or spills, wipe with lukewarm water and a mild detergent.
• Avoid abrasive cloths, harsh chemicals, or solvent-based cleaners.
  
  

Use & Environment

• All GUIDA products are intended for indoor use only.
• Exposure to direct sunlight, humidity, moisture, or salty air may affect the surface over time and is not recommended.
• Take care when assembling or moving furniture to prevent dents or surface damage.
  
  

Warranty

All GUIDA products are covered by a 2-year limited manufacturer’s warranty from the date of purchase.

This warranty covers:

• Faults in materials or workmanship under normal indoor use.
• Structural integrity of aluminium components.

It does not cover:

• General wear and tear, including scratches, scuffs, or surface marks that develop over time.
• Natural ageing, oxidation, or patina development on raw aluminium.
• Damage from incorrect assembly, misuse, impact, or modification.
• Surface changes or deterioration from exposure to direct sunlight, heat, moisture, or salty air.
• Damage caused by dragging, dropping, or overloading furniture.
• Marks, dents or structural issues resulting from improper handling or careless movement.
• Everyday wear to finishes, including minor abrasions or discolouration from regular use.
  
  

Making a Warranty Claim

To make a claim, get in touch at hello@thomasguida.com

Please include:

• Proof of purchase
• A clear description of the issue
• Supporting photos showing the fault

If approved, we’ll repair or replace the product at our discretion. The warranty covers the product itself and does not include transport, installation, or third-party costs.